Free shipping on orders over £25  - Standard Delivery - TRACKED (please allow 2/3 working days for your order)

Standard Delivery TRACKED (please allow 2/3 working days for your order) orders under £20 

Royal Mail/Evri/DPD Express delivery aims to deliver within 24 hours (one working days) after dispatch.

In some instances these times may be exceeded by Royal Mail, Evri, DPD. We cannot be held responsible for any delays caused by Royal Mail, Evri or DPD these delays (if any) are out of our control. Please allow 5 working days to pass before reaching out to us if you have not received your parcel. 

Standard International Airmail - £6.80 

International Airmail -  TRACKED - £12.80

For tracked mail, you can enter your tracking number here or click the link in your dispatch notice email. Please allow 48 hours for your tracking to populate and update.

Typically for Europe, the delivery aim is 5-7 working days from dispatch. In some instances this may take up to 10 working days. Please allow 15 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.

For everywhere else, the delivery aim is 7-10 working days from dispatch. In some instances this may take up to 15 working days. Please allow 20 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.

We are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.

Lost / Stolen / Damaged parcels

We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail here.

Please contact us at support@honeyandbiscuitboutique.co.uk for any details they require to assist with your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.  

For any questions regarding shipping please email: support@honeyandbiscuitboutique.co.uk