index
15% off your first order. Code: WELCOME15

Frequently Asked Questions

🐕 Product & Sizing

Q: How do I choose the right size harness for my dog?
A: We recommend measuring your dog's chest at the widest part (just behind the front legs) and neck circumference. Our harnesses are adjustable, but proper sizing ensures the best fit and comfort. We have a FREE DOG SIZE CHART available on our website to help you get the perfect fit! If you're between sizes, we generally recommend sizing up. Feel free to contact us at info@honeyandbiscuitboutique.co.uk if you need sizing help!
Q: What sizes do you offer?
A: We offer sizes from XXS to Large! Our XXS size is perfect for the tiniest pups like toy poodles and miniature dachshunds. Each product page shows the specific size range available for that item.
Q: Are your harnesses adjustable?
A: Yes! All our harnesses feature fully adjustable straps to ensure a comfortable, secure fit for your pup.
Q: What if the size doesn't fit my dog?
A: No worries! We offer hassle-free exchanges within our guarantee period. Just contact us and we'll sort it out quickly.
Q: What collections do you currently have?
A: We have 9 beautiful collections: Pups In The Woods, Rainbow Dreams, Frosted Delight, Pups A Daisy Pink, Pups A Daisy Lilac, Pups A Daisy Yellow, Pups A Daisy Blue, Girl Boss, and Bugalicious Garden. Each collection features matching harnesses, collars, leads, sailor bows, regular bows, and poop bag holders.
Q: What's included in your bundles?
A:
  • Walkies Bundle: Includes harness, collar, lead, and poop bag holder and Bow
  • Harness, Collar & Lead Bundle: Includes those three essential items Both bundles are perfect value for everything your pup needs!
Q: What products do you offer?
A: We specialize in premium dog accessories including:
  • Adjustable harnesses (XXS to Large)
  • Dog collars
  • Leads/Leashes (1.5m)
  • Sailor bows (our newest addition!)
  • Regular bow ties
  • Poop bag holders
  • Branded tennis balls with holders
  • Gift cards
  • Pawrent gifts (including breed-specific mugs)

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer free delivery.
Q: How long does delivery take?
A: Orders typically arrive within a few business days. You'll receive tracking information once your order ships.
Q: Do you ship internationally?
A: We ship to multiple countries! Our website supports various currencies including USD, EUR, GBP, AUD, CAD, and many others. Check our country/currency selector at the top of the website.

💝 Returns & Exchanges

Q: What's your return policy?
A: We offer a 30-day money-back guarantee with hassle-free returns and exchanges on all our dog accessories. If you're not completely happy, just get in touch and we'll make it right!
Q: How do I return or exchange an item?
A: Simply email us at Returns@honeyandbiscuitboutique.co.uk with your order number and we'll guide you through the process. Your returns address is printed on the packing slip that was sent with your order.
Q: Do I need to include anything with my return?
A: Yes, please return any free gifts that were included with your order to avoid deductions from your refund.
Q: How long do returns take to process?
A: Returns are processed within 3-5 working days after we receive your returned items.
Q: Do I have to pay for return shipping?
A: Yes any questions contact us at Returns@honeyandbiscuitboutique.co.uk 
Q: What if I've lost my packing slip?
A: No worries! Just email us at Returns@honeyandbiscuitboutique.co.uk with your order number and we'll provide you with the returns address and instructions.

🎨 About Our Products

Q: What makes your products special?
A: Every product is made with high-quality, durable materials and features our unique, signature designs. We focus on bold patterns that you won't find anywhere else - we don't follow trends, we set them! Plus, every item is individually quality-checked before shipping.
Q: Are your products suitable for all dog breeds?
A: Absolutely! Our products are designed to fit most dog breeds and sizes, from tiny toy poodles (XXS) to larger breeds (Large size).
Q: Do you release new designs?
A: Yes! We're constantly creating new designs and collections. Follow us on social media @honeyandbiscuitboutique to be the first to see new releases!

🧼 Care & Maintenance

Q: How do I clean my dog's harness/collar?
A: Hand wash in cool water with mild detergent and air dry. Avoid harsh chemicals or machine washing to maintain the quality and vibrant colors.
Q: Are your products durable?
A: Absolutely! We focus on quality craftsmanship and use premium materials. Every product is individually checked before shipping to ensure it meets our high standards.

🏪 About Honey And Biscuit Boutique

Q: Who are you?
A: We're a UK-based boutique specializing in premium dog accessories! Named after our founder's two beloved cockapoo dogs, Honey and Biscuit, we're passionate about creating stylish, comfortable, and durable accessories for your furry family members.
Q: What makes you different?
A: We focus on bold, signature designs that you won't find anywhere else. We don't follow trends - we set them! Plus, we're a small business that truly cares about every customer and their pup. We're proud winners of Theo Paphitis' Small Business Sunday (#SBS)!
Q: Do you participate in events?
A: Yes! We love connecting with our community of pet lovers at various events throughout the year. Check our Events page for upcoming appearances where you can meet us in person!

💳 Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other secure payment methods through our checkout system.
Q: Is my payment information secure?
A: Absolutely! We use secure payment processing to protect your information.
Q: Can I track my order?
A: Yes! We have a Track Your Order page on our website where you can check your order status.

🤝 Business Opportunities

Q: Do you offer wholesale?
A: Yes! We have a wholesale program for retailers. Visit our Wholesale Application page for more information.
Q: Do you have an affiliate program?
A: Yes! Check out our Join Our Affiliate Program page to learn how you can earn by promoting our products.
Q: Do you work with stockiest?
A: Yes! Visit our Stockiest page to see where our products are available or to apply to become a stockiest.

📞 Contact & Support

Q: How can I contact you?
A:
Q: Do you have a newsletter?
A: Yes! Sign up to our newsletter to receive exclusive access to special offers and promotions. You can subscribe at the bottom of our website.
Q: Where can I read customer reviews?
 A: Check out our Reviews page to see what our customers are saying about our products! We're proud of the positive feedback we receive about our quality and customer service.