Shipping policy
Dispatch Times
We work hard to get your order packed and on its way as quickly as possible. We aim to dispatch all orders within 1-2 working days. During busy periods this may take up to 2-3 working days, but we'll always keep you updated.
UK Shipping
| Service | Delivery Time | Cost |
|---|---|---|
| Free Standard Delivery | 2-3 working days (tracked) | FREE on orders over £40 |
| Standard Delivery | 2-3 working days (tracked) | £4.50 on orders under £40 |
| Express Delivery | 1-2 working days (tracked) | £5.50 |
| Northern Ireland Standard | 2-4 working days (tracked) | £4.50 |
Please note: Express Delivery covers Mainland UK only, and excludes Northern Ireland and weekend delivery.
Once your order has been dispatched you'll receive a tracking link by email. Please allow a few hours for your tracking information to update after you receive it.
Holiday Season (November and December): Our couriers experience high volumes during this period so please allow a little extra time for your delivery. We appreciate your patience.
International Shipping
We ship worldwide using Royal Mail International Tracked, so your pup can be stylish wherever you are.
| Destination | Service | Royal Mail Delivery Aim | Cost |
|---|---|---|---|
|
Europe All EU countries |
Royal Mail International Tracked | 3-5 working days |
£12.99 FREE over £60 |
| United States | Royal Mail International Tracked | 5-7 working days |
£18.99 FREE over £100 |
| Rest of World | Royal Mail International Tracked | 5-7 working days | £24.99 |
The delivery aim shown above is Royal Mail's estimated transit time once your order has been dispatched, not a guaranteed delivery time. Add our dispatch time (above) to estimate total delivery time from when you place your order. International parcels can occasionally take longer than this aim, particularly where customs processing is required in the destination country, which is outside our control.
Once dispatched you'll receive a tracking link by email. Please allow 48 hours for your tracking information to update after dispatch.
Customs and import charges: Orders shipped outside the UK may be subject to import VAT and, depending on the destination, customs duty or handling fees charged by the destination country on arrival. These charges are set and collected by the destination country's customs authority or delivery carrier, not by Honey and Biscuit Boutique, and we're unable to predict the exact amount for any order. If you're ordering from the European Union, please note that from 1 July 2026 the EU's duty free allowance for low value parcels no longer applies, so orders of any value may be subject to both import VAT and customs duty on arrival. If you're ordering from the United States, please note that since August 2025 all imports are treated as formal imports, so orders of any value may be subject to duty, tax and handling fees regardless of order size. If you're unsure what charges may apply, we'd recommend checking with your local customs authority before ordering.
Lost, Damaged or Delayed Parcels
We take great care packing every order, but once your parcel is in the hands of the courier, delivery is their responsibility. In the rare event that your parcel hasn't arrived or has arrived damaged, please don't panic, we're here to help.
Contact us at support@honeyandbiscuitboutique.co.uk and we'll do everything we can to support you in raising a claim with the carrier. While the outcome of any claim is ultimately the carrier's decision, we'll be with you every step of the way.
Please allow 5 working days from your expected delivery date before getting in touch, as parcels can occasionally take a little longer than expected.
Got a Question?
We'd love to hear from you. Drop us an email at support@honeyandbiscuitboutique.co.uk and we'll get back to you as soon as we can.